Guest Intelligence, multilingual chatbot, loyalty program and integrated marketing automation.
AI profile for each guest with RFM scoring (Recency, Frequency, Monetary) on a 1-5 scale. Automatic segmentation into 6 categories: VIP, LOYAL, BIG_SPENDER, AT_RISK, NEW and DORMANT. Artificial intelligence analyzes history and generates personalized upselling recommendations.
Intelligent chatbot for the booking engine available in 22 languages. Checks availability in real time, answers customizable FAQs and, if needed, transfers the conversation to staff with automatic escalation. Supports OpenAI and HG-AI (local Ollama) with anti prompt injection protection.
Seven automatic email triggers: pre-arrival, post-stay, birthday and more. Customizable campaigns with templates, open and click tracking. Pre-arrival upselling leverages the guest's AI profile to propose targeted upgrades and additional services before arrival.
Loyalty program with points system, tiers and customizable rewards. Full management of companies and agencies with quick quotes. Segmented remarketing based on stay history, preferences and guest purchasing behavior.
Discover how HotelGenius AI helps you know, retain and maximize the value of every guest.