SPA, restaurant, events, pool: manage every service from a single integrated platform.
A resort is not just rooms: it is an ecosystem of services that must work together.
SPA, pool, meeting room, wellness: each service has its own booking system, its own spreadsheets and its own schedules. Guests have to call three different numbers to book three activities.
The restaurant manages bills independently. Room charges require manual procedures, with end-of-day reconciliation that wastes time and generates errors.
Cabanas, sun loungers, meeting rooms, SPA slots: everything can only be booked at the front desk or by phone. Lost sales opportunities, especially for guests booking from afar.
The receptionist should offer upgrades and extra services to every guest, but in the daily rush upselling opportunities are systematically forgotten.
An integrated ecosystem where every resort service connects with the PMS and the guest folio.
Meeting rooms, SPA slots, cabanas, pool, gym: every resource is bookable from the guest portal or the front desk. Hourly, half-day or full-day rates, with real-time availability.
The restaurant POS is integrated into the PMS. The guest orders, the bill is charged directly to the room folio. Kitchen Display System for the kitchen, no extra paperwork.
From the guest portal, guests can reserve SPA slots, restaurant tables and activities even before arrival. More services sold, less work for staff.
Guest Intelligence analyzes the guest's history and sends automatic pre-arrival emails with personalized proposals: room upgrade, SPA treatment, romantic dinner. All automatic.
Room, restaurant, SPA, events: every charge flows automatically into the guest folio. No manual reconciliation.
The guest orders at the bar, books the SPA, orders room service: everything is charged to the room account in real time.
Pre-arrival emails with personalized AI recommendations increase extra service sales by up to 30%.
Discover how HotelGenius integrates all your resort services into a single platform.